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735 Chapter 3:Processes and procedures • Section 5: Program integrity (07/2026) processed by OWU. Submit an Overpayment/Over-issuance Change Report form (MSC 284A) to the Overpayment Recovery Unit (ORU) when: • ODHS|OHA recovered on an overpayment that is later determined to not be an overpayment
When recovery occurred by reduction of cash benefits and a reimbursement is needed, attach a completed Authorization of Cash Payment form (MSC 0437) to the MSC 0284A and ORU will process the reimbursement and issue a check or add the benefits to the EBT card. • TANF overpayment recovery is being restored to the individual because they requested unreduced benefits pending a hearing decision on the overpayment or the EOP (TANF overpayment recovery from earned income deduction) • For all programs except SNAP, when a benefit check (that the individual was eligible to receive) is canceled to recover an overpayment and no check is reissued, report the amount of the check and the amount the overpayment is to be reduced on the Overpayment/Over-issuance Change Report (MSC 284A). Do not submit an MSC 284A when an overpayment is recovered from: • Payment by cash when a General Receipt Book (DHS 0029) (paper only) is issued (The DHS 0029 will be used to adjust the overpayment balance) • For cash benefits, when benefit reduction is coded except as required above (The computer adjusts the balance(s) • For TANF, disallowance of earned income deduction coded EOP on UCMS (The computer adjusts the balance). Overpayment recovery Collecting overpayments Collection action is initiated by sending liable persons (see Liability for Overpayments, OAR 461-195-0541) notice of overpayment and demand. The demand includes a due date and options for repayment. The Overpayment Recovery Unit (ORU) will allow 10 working days before taking any recovery action. Individuals requesting continuation of benefits must make the request within 10 days of the notice date to delay benefit reduction. When the request is made within this time frame, no recovery action is taken until a hearing decision is reached. To recover child care provider overpayments from an inactive child care provider (see Definitions and Categories of Overpayments, OAR 461-195-0501) refer to ODHS|OHA’s Account Receivables Unit. In addition to judicial process, ODHS|OHA may recover an overpayment (see OAR 461-195-0501) through an agreed repayment plan, reduction in benefits, voluntary payment from the individual or authorized representative (see Authorized Representatives; General, OAR 461-115-0090 and Authorized Representatives, OAR 414-175-0006), and offset of the debt. Liable persons receive 30, 60 and 90 day notices requesting them to contact ORU to set up a payment plan. Involuntary recovery may begin 90 days from the date of the initial notice if the individual has not requested a hearing or agreed to an acceptable payment plan. All correspondence received from a bankruptcy court on an individual’s or former participant’s bankruptcy must be