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734 Chapter 3:Processes and procedures • Section 5: Program integrity (07/2026) considered the individual’s error. Calculate from the date of the proposed action to the date benefits are reduced or closed as a result of the hearing decision. In all programs except OSIPM, when the individual disputes a disqualification and benefits are continued, do not establish an overpayment for the continued benefits unless an overpayment exists for a reason other than the disqualification. If the hearing concerns a proposed action to reduce, suspend, or end benefits due to an overpayment that has already been reported, add the additional overpayment amount via the Overpayment/Over-issuance Change Report form (MSC 0284A). If the overpayment has not been completed, report the entire overpaid amount via the MSC 0284. When the individual’s liability is unreduced pending the outcome of a contested case hearing about that liability, the overpayment is the difference between the liability amount determined in the final order and the amount, if any, the individual has repaid. Overpayment notification The Overpayment Writing Unit (OWU) completes the overpayment calculation, enters the overpayment in the overpayment system, and sends the overpayment notice to the individual or provider. Overpayment benefit calculation worksheets are also included to explain how the overpayment was calculated. The notice includes hearing rights (see Hearing Requests (OAR 461-025-0310), and Contested Case Hearing (OAR 410-200-0145), and recovery information (see Methods of Recovering Overpayments (OAR 461- 195-0551). When notice is required in an alternate format, including special accommodations due to a disability, it is noted on the MSC 0284. OWU Central Office will have the alternate format notice generated. If any overpayment notice is returned by the Postal Service as “undeliverable,” the Overpayment Recovery Unit (ORU) will attempt to locate the person’s current address and resend the notice. Non-citizen overpayment liability Click here for Non-citizens. Reporting changes in individual-liable overpayments When changes occur in an individual-liable overpayment, the information needs to be reported to either the Overpayment Writing Unit (OWU) or the Overpayment Recovery Unit (ORU) within the Office of Payment Accuracy and Recovery as follows: Report to the Overpayment Writing Unit (OWU) when: • The original amount of the overpayment needs to be adjusted • The reason for the overpayment needs to be changed • An allowable credit not deducted previously needs to be applied against the overpayment balance, or • The adjustment is due to a hearing. The changed information will be entered on the Overpayment/Over-issuance Change Report form (MSC 284A) and