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701 Chapter 3:Processes and procedures • Section 4: Individual loss and restoration of benefits (07/2026) Example: Joe contacts a worker with a claim that $190 in SNAP benefits were used in another area of the state. The worker reviews the EBT financial history screens and during the time frame Joe is indicating there were lost benefits, only $70 were used. ODHS can replace the verified $70 in lost benefits. ODHS will deny replacement issuances in cases in which available evidence indicates the household’s request for replacement is either fraudulent or outside the allowed scope of replacement. Oregon will also deny requests if during the current Federal Fiscal Year (10/1 – 9/30) the household has already received two replacement issuances for stolen benefits. ODHS will act immediately upon receiving a report of theft due to skimming by inactivating the EBT card and issuing a new EBT card to the household. Issuing the Oregon EBT Card when the individual cannot be present Sometimes an individual or their alternate payee cannot come to the office to get their EBT card or their PIN. Under no circumstances should a PIN ever be released to another person (even if in the same filing group).