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673 Chapter 3:Processes and procedures • Section 3: Issuance of benefits (07/2026) SNAP individuals If the individual does not have an active card or valid PIN and has SNAP benefits remaining, issue a new card and have the individual select a PIN by phone. The card is to be mailed to the individual. The PIN is not to be mailed to the individual. The individual must remember the PIN they selected. The identity of the individual must be verified to the satisfaction of the card issuer. Nonstandard living situations; EBT Some individuals receive their SNAP benefits in nonstandard living situations. Some considerations that may not apply to individuals living independently include: • The individual may designate an employee of the facility as their alternate payee, or the individual may choose to use their benefits for themselves. • Facilities may use SNAP benefits through a POS device in the facility, through vouchers or by shopping at the store with cards. How this is done will be decided on a facility-by-facility basis depending on SNAP volume. The facility with a POS device can swipe the Oregon Trail Card and transfer SNAP benefits to the facility’s account. Individuals in semi-independent living may shop for themselves and swipe the card at the store. In some instances, facilities with a smaller SNAP volume will use vouchers to transfer SNAP benefits. To have a POS device or use vouchers, the facility must be authorized by FNS as a retailer. • When the facility accesses SNAP benefits, they should determine a prorated daily amount based on that individual’s SNAP benefit, with the facility swiping the card weekly or every other week based on the cost of meals for the week. Facilities not authorized as a retailer and that must shop with individual cards will need to use. • The facility should ensure the individual has their card and the amount in their EBT account reflects the full balance the individual is entitled to receive. If the individual is entitled to any part of the EBT funds already deducted, the facility can process a SNAP purchase refund. This will debit the center’s daily transactions and credit the individual’s SNAP benefit account. If an applicant is a resident of a Group Living Arrangement or Drug or Alcohol Treatment and Rehabilitation Program, click here for SNAP worker guides. Group living arrangement as authorized representative Residents who apply for SNAP through the facility’s authorized representative must have eligibility determined as a one-person household unless they live with their child/ren under 22 years old. The facility must: • Receive and spend the residents’ SNAP benefit allotment for food to be prepared and served to the eligible residents, or • Allow the residents to use any portion of their allotments on their own behalf; and • Be knowledgeable about the residents’ situation, the facility designated authorized representative is responsible to provide accurate information regarding the residents’ situation. The facility is liable for any overpayment resulting from failing to report and/or inaccurately reported information.