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602 Chapter 3:Processes and procedures • Section 1: Acting on reported changes (07/2026)
If verification shows increased income, no action is taken unless the income exceeds the ongoing exit limit.
Child care hours are not reduced during the certification period; even if verification shows the caretaker is working fewer hours, ODHS|OHA will not reduce authorized hours. • If no, no action is taken. Increase in income When there is an increase in income due to a raise or new job resulting in higher income reported by the caretaker, no action is taken on the case unless they are working a greater number of hours. In this case, take the following steps: • Determine if the change is expected to continue. • If yes, ODHS|OHA sends Request for Information (RFI) to request verification of their new work hours.
If the caretaker does not respond to the notice, no action is taken on the case.
Once verification is received, ODHS|OHA updates the authorized child care hours on the case.
If verification shows increased income, no action is taken on the case. The copay is not adjusted.
If income is included with verification of hours and exceeds the ongoing income limit, the case is closed with timely notice. • If no, no action is taken. When a change in income results in the caretaker being unable to pay the copay in the month the change is reported, the Child Care Billing (CCB) may be able to be replaced. A billing form can be replaced in the following situations: • Administrative error – The original billing form was incorrect because of an administrative error. • Job loss or reduction of income – The caretaker reported in a timely manner a job loss or an ongoing reduction in pay, and the caretaker does not have enough income in that month to pay the copay. The change must make a difference of at least $25 or more in the copay amount. • Increased work hours – The caretaker reported and verified an increase in work hours in the current month, and the caretaker does not have enough income in that month to pay the additional cost of child care caused by the increased hours. • Reported after CMS cut-off – The caretaker reported a change during compute deadline, and the CCB has already been issued for the next month. • Reported timely in the beginning of the next month – A change that will benefit the family that occurs toward the end of the month is effective the month after the change occurs when it is reported within 10 days of the change. REF When a REF participant obtains employment, their anticipated income will be addressed. ODHS determines anticipated income by receiving the following reported information: • Employment Start Date