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591 Chapter 3:Processes and procedures • Section 1: Acting on reported changes (07/2026) Note: When an individual reports a claim for personal injury the following information shall be reported: • The names and addresses of all parties against whom the action is brought or claim is made, • A copy of each claim demand, and • If an action is brought, the case number and the county where the action is filed. They must report within the following time frames: • Changes must be reported within 10 days of occurring. The 10-day time frame starts when the change occurs. • For earned income, individuals have 10 days to report from the first day work begins or 10 days from the day employment is terminated. • For unearned income, the 10-day time frame starts on the day the individual receives the new or changed payment. Processing changes • Add reported change to the case in ONE.
If an individual reports both a non-eligibility address change AND an eligibility change at the same time (new job and new address), process the non-eligibility update first. Process the eligibility related change after the address so that the address change goes to MMIS immediately. Otherwise, processing both changes in the same action may impact timely medical CCO enrollment. • If the reported changes can potentially impact financial eligibility, run eligibility and authorize all programs to determine if additional information or verification is needed. Note: For individuals in a Continuous Eligibility (CE) period, the individual will continue to receive the same level of medical benefits through the end of their CE period with a few exceptions. Refer to Continuous eligibility. • If additional information or verification is needed, determine if a manual RFI needs to be sent (ONE sends most RFIs automatically, but there are a few exceptions). • If a manual notice is needed, send out an RFI or DHS 0210A form allowing 10 days from the date the written request is mailed for return of requested information. The worker should only allow more than 10 days if circumstances require more time (e.g. individual must send away for financial documentation); however, the deadline should allow sufficient time to complete the eligibility determination before the 45th day following the date the change was reported or discovered (unless there is good cause to extend beyond the 45th day). • Add a case note for any action(s) that require an explanation or additional information. • If the individual does not return the requested information by the deadline except for the RFI or DHS 0210A form, ONE will automatically deny or close benefits with timely notice.
The DHS 0210A requires a manual tracking process to take action on the case if the individual does not return the requested information by the notice deadline. • When a reported change has a potential impact on case management (e.g., TANF JOBS status, LTC Services , address change), notify the appropriate Store Front Office (SFO) via the branch transfer email.
Refer to the Cash Assistance Hand-Off to Family Coach Eligibility Guide.