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583 Chapter 3:Processes and procedures • Section 1: Acting on reported changes (07/2026) Acting on reported changes Introduction When individuals receive benefits through ODHS|OHA, they are required to report changes that occur, such as changes to who is residing in their household or income changes. Some programs require reporting of all changes that occur during the certification period, while others only require certain changes to be reported. Simplified Reporting System (SRS), Change Reporting System (CRS), Transitional Benefit Reporting System (TBS) and medical programs have individual requirements. When ODHS|OHA requires an individual to report a change in circumstances, the report may be made by telephone, online, office visit, report form or other written notice. A change is considered reported effective the date the individual (participant, authorized representative, etc.) reports the information to ODHS|OHA. A change reported for one program is considered reported for all programs in which the individual participates. Other resources Notification to Case Manager or Family Coach of Case Update: Process for eligibility workers, family coaches and APD central coordinators to notify a case manager or family coach when any updates are made to a case Documents/Information Received — No Oregonian in Local Office: This process walks support staff through handling documents which are not received in person Documents/Information Received in Person: This process walks support staff, eligibility workers, case managers and family coaches through handling documents which are received in person Walk-in Contact: Describes the process for support staff and eligibility workers on how to serve Oregonians in local office Third Month Application Processing Third Month Eligibility Flow Chart Add or Remove a Person Flow Chart Case Changes *includes screenshots: Explains how to process reported changes to cases in ONE Case Actions: Performing case actions as an authorized user to update information on the case; note that this may affect case status/mode and program status/mode Simplified Reporting System (SRS) This applies specifically to SNAP. The Simplified Reporting System is a system in which only certain changes are required to be reported. The intent of this system is to create as much stability for participants as possible, while ensuring that necessary changes are still being reported.