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579 Chapter 3:Processes and procedures • Table of contents (07/2026) Electronic benefit transfer (EBT).......................................................................................................................... 659 When to issue an EBT card................................................................................................................................... 660 Setting up the EBT case and changing payees.................................................................................................... 660 EBT alternate payees............................................................................................................................................ 661 EBT support........................................................................................................................................................... 662 Participant training; EBT....................................................................................................................................... 663 Card issuance and PIN selection; EBT.................................................................................................................. 663 EBT cards by mail.................................................................................................................................................. 664 Replacing lost, stolen or damaged EBT cards..................................................................................................... 664 Forgotten or compromised PINs; EBT.................................................................................................................. 665 Access to benefits via EBT................................................................................................................................... 665 Retailer issues; EBT.............................................................................................................................................. 667 Availability of benefits via EBT............................................................................................................................. 667 EBT benefit expungement..................................................................................................................................... 668 Using EBT benefits to make voluntary repayments............................................................................................. 670 Canceling EBT issuances...................................................................................................................................... 670 Canceling an EBT Card when benefits are discontinued for an individual......................................................... 670 Cancelling an EBT card when the individual is deceased................................................................................... 671 When an adult (not head of household) leaves the household........................................................................... 672 When an individual moves out of state; EBT........................................................................................................ 672 Nonstandard living situations; EBT...................................................................................................................... 673 Direct deposit........................................................................................................................................................ 676 How to sign up for direct deposit......................................................................................................................... 677 Direct deposit check redirects............................................................................................................................. 677 Removing individuals from direct deposit........................................................................................................... 677 Check registers and assistance summaries........................................................................................................ 677 Rejected direct deposit......................................................................................................................................... 678 Replacement checks for direct deposit benefits................................................................................................. 678 JOBS Plus for TANF/SNAP companion cases....................................................................................................... 679 Legal status of benefit payments......................................................................................................................... 679 Concurrent and duplicate program benefits........................................................................................................ 680 Emergency payee; SNAP and TANF...................................................................................................................... 681 Dual payee: when to use....................................................................................................................................... 682