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1296 (07/2026) Chapter 8: Examples • Chapter 8: Examples Section 3: Individual loss and restoration of benefits Example 1: Bob has applied for SNAP, and is given an EBT card and pin while his benefits are pending. However, ODHS inadvertently gave Bob a card with the wrong case number on it and there were TANF and SNAP benefits on it belonging to another person, Sammie. Thinking they were his benefits, Bob uses the cash and SNAP benefits, depleting the accounts. Sammie discovered her TANF and SNAP benefits are gone from her EBT account and contacted ODHS. Once ODHS realized the mistake, the worker deactivated Bob’s EBT card that was issued in error, notified Bob of the mistake, issued a replacement card and offered Bob the options of getting it by mail or picking it up. Bob chooses to pick up a new EBT card tied to his ONE/EBT case at the local office. A replacement EBT card was also issued to Sammie and the worker replaced the amount of lost food benefits selecting ‘Agency Error’ on the Request Reason field on the Manual Issuance Request - SNAP screen and the lost TANF benefits using the Manual Issuance Request – CASH screen. Example 2: Tobey reported on May 15 that his brother, William, has left the household. ODHS|OHA removed William from the case effective May 31 but failed to deactivate William’s EBT card. In June, William continued using the EBT card and spent down Tobey’s June benefits. Because ODHS|OHA failed to deactivate William’s EBT card accessing Tobey’s benefits, ODHS must now deactivate William’s EBT card and restore the lost benefits to Tobey for June. Chapter 5, Temporary Assistance for Domestic Violence Survivors (TA-DVS) Program Section 1: Intent and overview of program SSP definition of domestic violence Example 1: Soto and her children are living with two other individuals. Soto is in the office applying for TA-DVS. The worker asked Soto what has occurred to bring her in to the office. Soto explains that the landlord/roommate Jim, has been informing her for the past few months that if she does not clean the house to his approval, he will not allow her to access the refrigerator for food, so she has been storing food away in her room. The reason she is in today, is that last week, Jim attacked her for not doing his laundry and she fears what he may do in the future. The worker determines that Jim is a household member and the situation meets the SSP definition of domestic violence. Example 2: Desiree is in the office applying for TA-DVS. She states that recently her neighbor Angie has been harassing her. Desiree states that Angie is accusing her of weird things and threatening her. Desiree does not feel safe and would like to move. The worker confirms with Desiree that she has never lived with Angie, they are not relatives and they are not intimate or past intimate partners. The worker explains to Angie that even though her situation does sound unsafe and scary, the relationship does not meet the SSP definition of domestic violence . The worker denies Desiree’s request but offers her the opportunity to speak with co-located DV advocate and offers community resources. Example 3: Cindy is in the office applying for TA-DVS. She reports that her brother Bobby became angry with her