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123 (07/2026) Chapter 2:Eligibility • Section 1: Application In branch offices with 35 or more limited-English speaking households with the same language, ODHS|OHA employs individuals able to provide bilingual services and translated materials to any individuals to whom English is not their first language or to whom English is not their preferred language; these employees’ interpretation ability varies based on their own statement as well as bilingual exams. ODHS|OHA is committed to providing communication services to anyone within the blind or Deaf and hard of hearing communities as well, whenever communication needs exist that affect the individual’s ability to apply for or receive benefits offered through ODHS|OHA. Central office maintains a list of employees available to provide bilingual services to limited-English- speaking individuals. Please call central office at 503-945-5600 for help. Other resources Guide to Community Partner Permissions and Process: Describes the process of how to work with a Community Partner (AKA Active Assistor). Translations Written documents used by applicants and individuals are also translated and available in Bosnian, Cambodian, Hmong, Laotian, Mien, Romanian, Russian, Simplified Chinese, Somali, Spanish and Vietnamese. Most ODHS and OHA forms can be found in the above listed languages on the FORMS file server located at https:// aix-xweb1p.state.or.us/es_xweb/FORMS/. Translated versions of these forms can be requested by contacting your policy analyst. Click here for examples: Assistance with applications. Other resources ADRC Community Resources: Describes resources available to Aging and Disability Resource Connection staff with a particular focus on 211 info. Service Guide for Language Access *includes screenshots: Provides overview of language services and interpreter resources available to staff, including DHS interpreters and Voiance software as well as deaf/hard of hearing resources.or a Request for Information (RFI). The notice informs them they will not receive further benefits until they provide the requested verification. In addition, if the verification they provide causes a change in eligibility or benefits, the change will be made without further notice. Expedited service and priority processing SNAP and ERDC have processes that identify specific populations who must receive an eligibility determination within an expedited time frame. This process is called SNAP Expedited Service and ERDC Priority Processing. These processes do not apply to the TANF and REF programs. SNAP Expedited service To be eligible for expedited service, the filing group must be without SNAP and meet one of the following criteria: