Page 122

122 (07/2026) Chapter 2:Eligibility • Section 1: Application Oregon’s commitment to equity and access. There are a variety of ways in which ODHS|OHA helps individuals complete their applications for benefits. Alternate formats As part of ODHS|OHA’s ongoing commitment to diversity and inclusion for all Oregonians, applications and notices can be delivered in alternate formats. These formats may include audio, Braille, electronic formats, large print or oral presentation (over the phone or in person). Alternate formats are documents made available through anything other than standard print. The Americans with Disabilities Act (ADA) is intended to protect persons with disabilities from discrimination in the services, programs or activities of all state and local governments. This includes accessing information about these services, programs or activities. ODHS|OHA must ensure communications with applicants, participants and members of the public with disabilities are as effective as communications with others. When an individual asks to receive information in an alternate format, the request provides ODHS|OHA staff an opportunity to learn more about and better serve that individual. Benefits should not be delayed until the appropriate alternate format is available. If necessary, ODHS|OHA staff can read the application aloud to the applicant to help them to complete the form(s). ODHS|OHA will not assess whether an individual requesting material in an alternate format is entitled to them under law; rather, as a matter of customer service, ODHS|OHA shall provide materials in alternate formats upon request. For ONE, update the Contact Information Screen with Oregonian’s alternate format request. Community partners Community partners are all external entities that enter into formal agreements with OHA to conduct outreach or enrollment assistance to Oregonians. They may or may not be funded or compensated by OHA to provide application assistance. It is the agency’s responsibility to ensure that community partners or ODHS|OHA workers are available to assist applicants in completing the application process. To associate a community partner to an individual’s case, the agency must receive a signed Community Partner Consent Form OHP 6610. However, if a community partner enters an application for the applicant via the ONE Applicant Portal, they can complete the association and will not have to provide a copy of the signed consent form to ODHS|OHA. The community partner must keep a copy of the consent form on file for six years. Interpreters The Civil Rights Act of 1964 prohibits discrimination on the basis of race, color or national origin. This act requires services and benefits be provided in a consistent manner to all individuals; no person shall be denied an opportunity to participate in a program administered by ODHS|OHA because of their race, color or national origin. In Oregon, individuals do not have to speak English, have good hearing or be sighted to apply for or receive public assistance programs. ODHS|OHA is responsible for ensuring a limited-English-speaking applicant or an individual who has difficulty hearing, seeing or reading is communicated with in a way they can understand. Oregon employs bilingual employees and contracts with Language Link to provide language-appropriate services to all individuals.