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1122 Chapter 7:Worker guides • Section 4: Child Care worker guides (07/2026) • It is being used in support of the administration of CCLD programs; • The provider requests, in writing, that the information be released to their Union representative; • Reporting on open warrants for Law Enforcement agencies; • The information is a matter of public record. • ODHS will not release information about the provider, even in the above listed scenarios, if either of these exceptions apply:
The information belongs to another division, department, medical professional, individual, or entity operating in an official capacity which prohibits redisclosure;
Complaints or statements received by the Child Care Assistance Program (CCAP) policy team (which may only be shared with ODHS Investigations, ODHS Hearings, CCLD, CW, Subsidy Suspension Team (SST). This information is shared only on a need-to-know basis as determined by ODHS, and the information will be used only for purposes for which it was made available. For further information, please contact a Child Care Assistance Program (CCAP) Policy Analyst at Childcare.Policy@delc.oregon.gov. Frequently asked questions and how to answer them What is the provider’s social security or tax ID number? The requestor needs to obtain that information from the provider directly. ODHS, and anyone who has access to ODHS information, is unable to disclose provider social security or tax ID numbers. Why was the provider denied? ODHS is unable to release specific details regarding denial decisions. The provider may call CCLD with questions regarding background check determinations at 503-947-1400 or 1-800-556-6616. For questions regarding denial of payment on a billing form, the provider should call DPU at 1-800-699-9074. Who should be contacted when there is a complaint to report on a provider? If the provider is licensed (provider type RFM, CFM, or CNT) with CCLD the report should be made to CCLD at 1-800-556-6616 or 503-947-1400 (Salem). If the provider is license-exempt (provider type FAM, QFM, NQC, or QEC), the report should be made to the Direct Pay Unit (DPU) at 1-800-699-9074 or 503-378- 5500 (Salem). For all parents attempting to locate an ERDC listed and approved provider, please refer to 211info.org or encourage them to call 211 directly. Child care providers interested in becoming ERDC listed providers may contact DPU or their local Child Care Resource & Referral office.