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108 (07/2026) Chapter 2:Eligibility • Section 1: Application ODHS|OHA accepts electronic applications as well. Click here for Online application. ODHS|OHA has a Statewide Work Model to guide offices in the application process. All interviews for program benefits must be scheduled within 30 minutes of speaking with the applicant, either within the office or through the cold caller process.* An application may be withdrawn at any time during the application process through oral or written request. Program Time frame to schedule the interview when an applicant is: In the office Not in the office (mail, email, phone, fax, drop off) SNAP TANF Scheduled for an interview within 30 minutes. Goes through the cold caller process.* ERDC REF MSP OSIPM *Cold caller process: The worker will attempt at least two calls to the applicant on the same business day the application was received or the next business day.
Click here for examples: The application process. Oregon Administrative Rule(s) 461-115-0010 — Application Process; General 461-115-0020 — Application Requirements 414-175-0005 — Application for ERDC Benefits 461-115-0050 — When an Application Must be Filed 461-115-0210 — Application Processing Time Frames; SNAP Other resources Cold Call: Describes Cold Call and Outreach Pre-call process Cash Hand Off to Family Coach: This process walks Support Staff/Transfer Clerks, Eligibility Workers, and Family Coaches through the hand-off processes for CASH. Case Actions: Performing case actions as an authorized user to update information on the case; note that this may affect case status/mode and program status/mode When to use an application An application is used to gather information about the applicant and their household as well as to determine eligibility initially and at recertification/renewal. The same application process is used for recertification/renewal for