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1006 Chapter 7:Worker guides • Section 1: Multiple program worker guides (07/2026) for EA or TA-DVS, or the claimant disputes the form or amount of an EA or TA-DVS payment. • The claimant’s request for continuation of benefits pending a hearing on the reduction, suspension or termination of public assistance or medical is denied. • The claimant’s request for expedited SNAP or DSNAP service is denied, or the claimant is aggrieved by an action of ODHS|OHA that affects the expedited participation of the household in the SNAP program. • The claimant is denied a support services payment in the JOBS program or a payment for basic living expenses in the Pre-TANF Program (see OAR 461-135-0475). • ODHS|OHA closes or reduces an ongoing JOBS support service payment. • ODHS|OHA failed to issue a JOBS support service payment within specified timeframes. • For OSIPM and MSPs, when following the final order timeline could jeopardize the individual’s life, health, or ability to attain, maintain, or regain maximum function. • A individual may have the right to an expedited medical hearing when the individual believes their medical or dental problem cannot wait for the normal review process. This type of hearing is handled by DMAP. See OAR 410-141-0265 regarding expedited medical hearings. Retention of regular and expedited hearing files Initial retention in a readily accessible location Any staff responsible for a regular or an Expedited hearing must retain at a readily accessible location all hearing- related records and written communications for at least 90 days after the case closes. Note: The earliest a case is considered closed for purposes of retention is the date of the final order or dismissal order issued by ODHS|OHA or by the Office of Administrative Hearings; but if there is a request for reconsideration or rehearing or an appeal, hold onto the file for at least 90 days after those matters close. Long-term retention requirements When the Office of Administrative Hearings has issued the final order in a case, the OAH file is the official hearing file. Any staff responsible for a regular or an expedited hearing must add the hearing request, any amended decision notices, the contested case notice, DHS Form 1114, Approving Continuing Benefits (if issued), and the OAH final order to EDMS (records may be sent electronically by email to ‘EDMS Help’) or send hard copies to Archives as directed below. When ODHS|OHA has issued the final or dismissal order in a case, the ODHS|OHA file is the official hearing file. Any staff responsible for a regular or an expedited hearing must arrange for long-term retention of the hearing file. The hearing file should contain copies of the hearing request, any amended decision notices, any contested case notice and the signed ODHS|OHA order, all documents sent between any two of the following: ODHS|OHA, the claimant or claimant’s representative, the Office of Administrative Hearings. The retention of these records must be for a minimum of six years. Records may be sent electronically by email to ‘EDMS Help.’ Or you may send hard copies to Archives as directed below. Be sure to identify records as hearing files, requiring six-year retention, and be sure to narrate action taken. Other procedures and requirements for long-term retention