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(c) Good cause for refusal or failure to comply with public assistance and SNAP employment requirements.
(1) The social services official is responsible for determining willfulness and without good cause in those instances where an individual has refused or failed to comply with the requirements of this Part. In determining whether or not the individual’s conduct was willful and without good cause, the social services official must consider the facts and circumstances, including information submitted by the individual subject to such requirements. Good cause includes circumstances beyond the individual's control, such as, but not limited to, illness of the individual, illness of another household member requiring the presence of the individual, inability to participate due to a domestic violence situation, a household emergency, or the lack of adequate child care for dependent children under age 13 that is needed for the individual to participate in work activities assigned by the social services district.
(2) For noncompliance with public assistance work requirements by an individual who lives in a city with a population of 1,000,000 or more people, there shall be no finding of willful and without good cause based on the refusal or failure to comply with a single appointment or work requirement.
(3) The applicant or recipient is responsible for notifying the social services district of the reasons for refusing or failing to comply with an employment requirement and for furnishing evidence to support an alleged exemption from public assistance work requirements, pursuant to section 385.2 of this Part, SNAP work requirements, pursuant to section 385.3 of this Part, or any claim of good cause.