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30 FAIR HEARINGS 18 NYCRR 358 Fair Hearings: Family Assistance, Safety Net Assistance, Medical Assistance, Emergency Assistance to Aged, Blind or Disabled Persons, Emergency Assistance to Needy Families with Children, Supplemental Nutrition Assistance Program, Home Energy Assistance, and Services funded through the Department of Family Assistance. 18 NYCRR Subpart 358-1. Scope and Effective Date 18 NYCRR Section 358-1.1 General. These regulations govern the fair hearing process and establish the rights and obligations of applicants, recipients, and social services agencies when an applicant or recipient seeks review of a social services agency action or determination regarding that individual's assistance or benefits under public assistance programs, medical assistance, the Supplemental Nutrition Assistance Program (SNAP), and the Home Energy Assistance Program (HEAP) and under various service programs as defined in 18 NYCRR 358-2.20 and any program or service administered through the New York State Office of Temporary and Disability Assistance (OTDA) as described in 18 NYCRR Part 385. 18 NYCRR 358-1.2 Applicant/recipient. For applicants and recipients, these regulations govern the following: (b) Notice. These regulations set forth what information you are entitled to receive if you have been accepted for or denied public assistance, medical assistance, HEAP, or SNAP benefits or services, or if there is to be a discontinuance, reduction, or suspension in the public assistance, medical assistance, or SNAP benefits or services which you are receiving, or if there is an increase in the public assistance, medical assistance or SNAP benefits you are receiving, or if there is to be a change in the calculation of such assistance or benefits, or if you are involuntarily discharged from a tier II facility as defined in 18 NYCRR Part 900. (c) Timing. These regulations set forth the time periods within which you are obligated to request a fair hearing and/or conference if your application for public assistance, medical assistance, HEAP, or SNAP benefits or services is not acted upon in a timely manner, or if you have been denied public assistance, medical assistance, or SNAP benefits or services, or if there is to be a discontinuance, reduction, or suspension in the public assistance, medical