16 Performance Goals and Measures, 2605(b)

16.1 Describe your progress toward meeting the data collection and reporting requirements of the four required LIHEAP (Benefit Targeting Index, Burden Reduction Targeting Index, Restoration of Home Energy Service, and Prevention of Loss of Home Energy Service). Include timeframes and plans for meeting these requirements and what you believe will be accomplished in the coming federal fiscal year. OTDA’s performance measurement (PM) implementation plan includes both short and long-term strategies for complete, accurate and timely reporting of LIHEAP Performance data. OTDA executed vendor agreement addendums in support of PM. The provisions of the addendum included the requirement that vendors collect and securely transmit to OTDA the data required for the completion of PM reporting. Expanding the vendor pool beyond the required minimum increases the volume of data returned, providing an increase in statistically valid results. Vendors are provided with additional data, tools, and instruction to improve return data accuracy. Each vendor’s return file is evaluated for the number of customers with return data, and the reporting of crisis and life-threatening emergencies. Data system enhancements capture customers’ domestic electric vendor information, and track crisis and life-threatening emergency situations. This approach permits OTDA to continue to report systematically validated vendor provided data If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.