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TANF TANF TANF TANF TANF TANF TANF TANF SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP

623 QUESTIONABLE INFORMATION AND/OR UNCLEAR CIRCUMSTANCES If the agency receives questionable information, regardless of the source, a household’s circumstances are unclear, or mail is returned (see B-623.1 for returned mail), take the following steps: 1. Send a request for information (RFI) using Form 2429–EE when clarification and/or verification are required to determine continuing eligibility. 2. Allow the household at least ten (10) days to respond to the request for information, clarification and/or verification. 3. If the household fails to respond or does not provide enough information to continue the case, or the resulting verification requires a reduction or termination of benefits, a Notice of Adverse Action (NOAA) must be mailed at least fourteen (14) days prior to the effective date of the reduction/termination to meet advance notice requirements, unless circumstances require a local print on the 13th day. If a third party (other than the authorized representative) does not cooperate in providing information or provides incomplete information, DO NOT close the case. Work with the customer and information already on file (includes income) to arrive at a prudent decision or resolution based on the best information available. Document the circumstances in the CLOG. 623.1 RETURNED MAIL FOR TANF AND SNAP STATUS CHANGE REPORTERS: If mail is returned by the U.S. Post Office with an in state forwarding address, follow the guidelines in B- 623 to request the required verifications. If mail is returned by the U.S. Post Office with an If mail is returned by the U.S. Post Office with an out-of-state forwarding address or no forwarding out-of-state forwarding address or no address, close the case waiving adverse action and forwarding address, close the case allowing mail the notice to the last known address. adverse action and mail the notice to the last known address. FOR SIMPLIFIED REPORTING HOUSEHOLDS If mail is returned by the U.S. Post Office with an in-state forwarding address, the case manager will update the customer’s address based on the information provided by the U.S. Post Office; no other action is required for this SNAP case. If an out-of-state address is provided, close the case allowing adverse action. If mail is returned by the U.S. Post Office without a forwarding address, document the casefile that Division of Social Services Eligibility and Payments Manual 14 Aug 25 MTL 11/25 B-623 CHANGES QUSTIONABLE INFORMATION AND/OR UNCLEAR CIRCUMSTANCES