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B-250 Division of Welfare and Supportive Services ISSUING BENEFITS Eligibility and Payments Manual Personal Identification Number (PIN) 20 Jan 01 MTL 01/20

250 PERSONAL IDENTIFICATION NUMBER (PIN) The Personal Identification Number (PIN) is a four-digit numerical code the recipient selects to access their electronic benefit account. An EBT card cannot be used to access the benefit account without the PIN. This prevents unauthorized individuals from accessing the recipient’s benefits should the card be lost or stolen. When a card is issued over-the-counter, a PIN is chosen by the applicant/recipient at the district office. When a card is issued by mail, the recipient will choose a PIN by phone. Households should be advised to keep their PIN secure by: ● choosing a number no one else could easily guess; ● only giving their number to those they trust to access their benefits on their behalf (i.e., authorized representative or spouse); ● keeping the number secret from everyone else; ● not letting anyone see them enter the number on a POS device; ● not writing or keeping the number on or near the card; and ● changing the number immediately if it may have been compromised. Note: Division staff never choose, view or have access to the household’s PIN. 250.1 Changing the PIN Individuals may change their PIN at any time. To change the PIN, they must visit the EBT authorized personnel in the district office or call Fidelity Information Services (FIS) directly at 1-866-281-2443 to change their PIN.