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TANF TANF TANF TANF TANF TANF TANF TANF SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP Verification and Documentation 200 VERIFICATION (TOC) Verification is the actual proof of certain eligibility or case management factors, such as income and resources needed to approve initial or continue ongoing benefits. When verification is not available to the case manager through an electronic source or collateral contact, households are responsible for furnishing verification or information from which verification may be obtained to establish and maintain eligibility. The case manager shall secure verification, prior to approval of benefits, of all required factors of eligibility and those factors which the case manager determines are questionable and affect the household’s eligibility and benefit level. Case managers do not request verification which already exists in the case record such as citizenship, SSN, identification, trust documentation, etc. Receipt of required verifications, with the exception of identity, is not required for expedited processing. If postponed verifications are required, ongoing SNAP benefits cannot be released until the requested verification is received. 205 DOCUMENTATION (TOC) Documentation tells a story to support the decision made by the case manager. Documentation must be clear, concise and to the point. There must be enough information so anyone reviewing the case can determine the reason, logic and accuracy of the case manager’s decisions and actions. Examples of actions required to be documented (not all inclusive): • Approval of benefits. • Denial of benefits including denial reason. • Any updates to the case which result in an increase or decrease of benefits. • Termination of benefits including the reason the case is being terminated. • TANF CSEP non-cooperation and TANF non-cooperation with PRP (“3-month “sanction sit-out). • Changes reported by the customer or any other source. • Change in an alternate payee or authorized representative. • Updates of address, telephone number, etc. • Change in household composition. • Conferences and hearings. • Significant customer contacts (concerns or complaints from the customer). • Date of birth / Date of death. • Any exception to normal case processing activities. VERIFICATION AND DOCUMENTATION Division of Social Services Eligibility and Payments Manual 10 July 26 MTL 12/26 VERIFICATION A-200