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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual system. The updated address must also be entered on the Demographic Address screen in the EAP system.

2. If the household is using a different energy vendor, the worker must take the appropriate steps to have the former utility/energy vendor return any unused benefit to the EAP. The staff assigned to handle Refunds and Reissue (see MS 10.2) will assure any remaining funds are issued to the new utility/energy vendor, or to the recipient as the case dictates. Note: An eligible household that moves within the state after certification will not receive a recalculation of the fixed annual credit (FAC) benefit. The FAC benefit will either be transferred to the new account if the household is with the same energy vendor or be returned by the energy vendor to the EAP. Note: If the household reports a move to a city serviced by another EAP office, the case file is mailed to the other EAP office after the vendor changes have been processed. H. Moves Out of State I. BEFORE CERTIFICATION: If the household moves out of state the application will be manually denied in the EAP system with a denial reason of “Moved out of State.”. II. AFTER CERTIFICATION: If a household moves out of the state of Nevada, any unused EAP benefits must be returned to the EAP by the energy vendor. 1002 REFUNDS/REISSUES Utility/energy vendors are required to return unused energy assistance funds to the EAP when an applicant moves or is no longer living at the address the benefits were issued to. I. If the household moves out of state any unused EAP benefits must be returned to the EAP by the utility/energy vendor to be redeposited in the EAP system by staff assigned to this utility. II. If the household moves within the state and the household is using the same utility/energy vendor(s), the vendor shall authorize moving the benefit balance to the new account number. The vendor will send a monthly report to EAP containing the name of the account holder, whose account has been changed, with the new account number, and the account number in the transmittal document. EAP staff will narrate the credit balance amount, new account number, utility contact person’s name and the applicant’s mailing address then if the clients calls to report the address change update the address in the EAP system. III. If the household is using a different energy vendor, the EAP staff assigned to this task must take the appropriate steps to have the former utility/energy vendor(s) return any unused benefit to the EAP program. The staff assigned to handle Refunds and Reissue will ensure any remaining eligible funds are issued to the new utility/energy vendor(s), or to the recipient as the case dictates.

When a copy of the redeposit is received from accounting the staff assigned to handle Refunds and Reissues will follow their desk guide to appropriately handle the funds. MTL 01/24 June 25, 2024 - 4 - Section 1000 - Case Management