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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual II. .AFTER CERTIFICATION: When an income change is reported it must be narrated in the EAP system. No change will be made to their benefit amount unless the change occurred before certification but was not discovered until after certification. In cases such as these, if the change would decrease the benefit amount, the worker will request the utility/energy vendor(s) return any unused portion of the benefit, if the change would increase the benefit amount, then the worker will process the case so a benefit for the difference would be issued. Depending on the circumstances, the recipient may be pursued for an Intentional Program Violation; see MS 1300.

F. Address Change When it is reported that a household moves, the move along with the other circumstances that the household has undergone as a result of the move must be narrated in the EAP system. The Energy Assistance Program will NOT make any address changes in the EAP system case record UNLESS the address change is reported by the household to the Division. Applicant households sign the Rights and Obligations, which states clients have ten (10) days to report a change of address to the agency. G. Moves within the State I. BEFORE CERTIFICATION: If a household reports an address change within the state of Nevada the information on the new residence must be used to determine eligibility and benefits. The reported move must be updated in the EAP system. The worker must verify the new address and the new utility/energy vendor account and any other required information before an eligibility determination can be made. If necessary, a Request for Information, Form 2833-EL, is sent to the household asking that all information pertinent to the new address/relocation is provided so eligibility and benefits can accurately be determined. 1. If an address change becomes known and the household fails to report the address change, the application is manually denied in the EAP system with the denial reason of “Moved Not Notified”. The household may reapply. Note: If the household reports a move to a city serviced by another EAP office, the EAP office having possession of the case record must complete the eligibility determination and then ship the case to the new EAP office. II. AFTER CERTIFICATION: If a household reports an address change, the worker must note their conversation with the household in the EAP system and on the Client Update, Form 2888-EL, and verify the prior account is closed using the Utility Vendor Contact, Form 2800-EL. 1. If the household is using the same energy vendor(s), the vendor can move the benefit balance to the new account number(s). The vendor must send a list of accounts transferred each month with the credit balance amount, new account number, utility/energy vendor contact person’s name and the applicant’s updated mailing address. The worker shall narrate in the EAP MTL 01/24 June 25, 2024 - 3 - Section 1000 - Case Management