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Division of Welfare and Supportive Services Energy Assistance Program Manual TABLE OF CONTENTS 1213 Hearing Decision 1214 Timely Action on Hearing Decision 1215 Appeal of Hearing Decision 1300 CLAIMS AND INTENTIONAL PROGRAM VIOLATIONS (IPVs) 1301 Claims A. Claims Defined B. Date of Discovery Classifications C. Calculating the Claim D. Claim Classifications E. Claim Referral F. Collection of Claim I. Open Cases II. Closed Cases 1302 Intentional Program Violations (IPVs) A. IPV Defined B. Disqualification Penalties C. Administrative Disqualification/Penalty Waiver, Form 6021-AF D. IPV Repository E. Identification of IPVs F. Referral Procedures for IPVs I. Known IPV II. Completing the Administrative Disqualification/ Penalty Waiver, Form 6021-AF III. Signed IPV Waiver IV. Request I&R Pursue IPV G. IPV Methods H. Coordination of IPV Actions I. Imposing IPV Penalties/Repayment Obligations 400 OUTREACH 1401 Intake Sites GLOSSARY APPENDIX A  Energy Assistance Program Income Guidelines/Energy Burden/Benefit Cap Table/ Arrearage Payment Requirement/Utility Unit Charges/Vendor Deduction Amounts APPENDIX B  Average/Median Energy Usage by Residence Type & Region APPENDIX C PRUCOL Verification Chart MTL 01/24 June 25, 2024 - vi - Table of Contents