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Division of Welfare and Supportive Services Energy Assistance Program Manual

TABLE OF CONTENTS

1100 GENERAL SPECIALIZED ASSISTANCE COMPONENTS 1101 Requests for Specialized Assistance 1102 Specialized Assistance Requirements 1103 Fast Track Component A. Qualifying Circumstances B. Income Limit C. Required Documentation Time Frame D. Household Income Reduction E. Ineligible Households F. Case Processing 1104 Crisis Intervention Component A. Qualifying Circumstances B. Income Limit C. Qualifying Expenses D. Case Processing 1105 Arrearage Payment Component A. Request for Arrearage Payment Component Services

I. Current Request for AP Services II. Subsequent Request for AP Services B. Counseling Applicant Requesting AP Services C. Qualifying Circumstances D. Income Limit E. Benefit Limit/Payment F. Qualifying Requirements G. Frequency of Receipt H. Ineligibility for Future Fast Track Assistance I. Case Processing J. Reasons for Non-Payment of AP Benefits 1200 HEARINGS 1201 Definition 1202 Right to Appeal 1203 Notification of the Right to a Hearing 1204 Time Period to Appeal 1205 Where to Appeal 1206 Client Request for Clarification 1207 Conference Procedures A. Conference/Hearings, Form 2254-EL B. Conference Results Dismissal/Withdrawal of Hearing Request Case Proceeds to Hearing 1208 Hearing Procedures 1209 Denial of a Hearing Request 1210 Scheduling the Hearing 1211 Agency and Client Responsibilities 1212 Preparation and Presentation A. Agency

B. Client MTL 01/24 June 25, 2024 - v - Table of Contents