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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual

900 CASE DISPOSITION A registered application goes to a case manager for processing. A case manager is responsible for evaluating the application, and ensuring all required information/verification has been submitted. I. If all information/verification required to make an eligibility decision is provided and verified the application will be either approved or denied. II. If all of the information/verification required to make an eligibility decision is not provided with the application the household will be mailed a Request for Information (RFI) form (refer to MS 211). III. Any time benefits are approved, denied or terminated a Notice of Decision must be provided to the household. The Notice of Decision will be generated out of the EAP system after the eligibility determination has been saved.

1. The case manager must review the Notice of Decision for accuracy, make any necessary changes/corrections, and ensure it is mailed within two (2) working days of being printed. The case manager must check to ensure the vendor(s) and account number(s) are correct and that the vendor payment designation (single pay, split pay, uneven split pay) complies with the applicant’s designation as documented on the application. See the account characters of Nevada’s three largest utility providers below: a) Nevada Power Company – fourteen (14) characters. b) Southwest Gas Corporation – twelve (12) characters. c) Sierra Pacific Power Company – eighteen (18) characters. 901 PERIOD OF ELIGIBILITY A. Period of Eligibility for an Annual Benefit Eligibility is determined based on a twelve-month period. The household may be certified eligible for benefits only once in a program year. The twelve month period begins with the date of certification and continues for the next 365 calendar days.

If extenuating circumstances exist, a household may be certified eligible twice within a 12-month period as long as the certifications are not in the same program year. Example: A household may be certified eligible in December and again the following August as the August certification is a separate program year. If the client received a ‘Notice to Reapply’ the household can be approved prior to 12 months if the client has not already received a benefit the in the same program year. B. Period of Eligibility for an Arrearage Assistance Payment An eligible household may receive an arrearage payment to resolve their past due utility balance once every five years. Exceptions may be granted for households with chronic, long-term medical conditions dependent on medical equipment and increased energy consumption. Exceptions must be granted by the Program Manager or Chief prior to approval. Refer to MS 1105 for additional information regarding the Arrearage Payment Component. MTL 01/24 June 25, 2024 - 1 - Section 900 – Case Disposition