Page 2

Division of Welfare and Supportive Services Energy Assistance Program Manual

TABLE OF CONTENTS

ACRONYMS 100 GENERAL PROVISIONS 101 Voter Registration 102 Intake Sites 200 APPLICATION PROCESSING 201 Application Requests

A. Applications Available on the Website

B. Application Assistance

C. Submitting Applications

D. Application Requirements

E. Applications Causing Conflicts of Interest 202 Applications for Prior Year Recipients 203 Reinstated Cases 204 Reapplications 205 Applications Processing

A. Receipt of an EAP Application (Form 2824-EL, 2824-ELS, or 2824-EL-VI) and

Verifications

B. Application Date

C. Registering Applications in the EAP Computer System 206 Processing Timeframes 207 Utility Vendor Electronic Interface 208 Authorized Representative (AR)

A. Abuse by an Authorized Representative 209 Eligibility Factors 210 Verification

A. Types of Verification

B. Evaluating Verification

C. Evaluating Previous Application Information

D. Questionable Information/Unclear Circumstances 211 Pending Information 212 Cooperation 213 Referrals 214 Utility Vendor Mediation 215 Rights and Obligations 216 ”Prudent Person” Principle 217 Hardship 300 CITIZENSHIP/IDENTITY 301 Verification of U.S. Citizenship or Nationality

A. How to Verify U.S. Citizenship or Nationality

B. Stand Alone Evidence of U.S. Citizenship or Nationality

C. Evidence of U.S. Citizenship or Naturalization 302 Verification of Non-Citizen Status

A. The Categories of Non-Citizens ‘Eligible’ for EAP

B. The Categories of Non-Citizens who are ‘Not Eligible’ for EAP

C. Eligibility Rules for Five-Year Bar MTL 01/24 June 25, 2024 - i - Table of Contents