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DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual • Current application and verifications will be retained at the appropriate Child Care office; • Certification period will be the remainder of the original certificate period for Contracted Slot cases and up to the maximum certification period allowed for Wraparound Services (refer to MS 820). Note: If a certificate household transfers to a contracted slot or wraparound program, they can transfer back to certificate care without a new application if it is within the original 12-month certification period. 523 Complete Report of Change If the household reports a change and provides enough information to warrant a termination of subsidy benefits, the case manager must act on the change within 10 calendar days, whether it is verified. Termination dates must not be backdated. Note: Changes in earned income that result in a subsidy percentage decrease will not affect the case until the household’s next recertification period unless the reported income exceeds 85% SMI which causes ineligibility. 524 Incomplete Report of Change If the household reports a change without sufficient information to update the case, the case manager must send a Request for Information form, 2156-WC, allowing the household at least 10 calendar days to provide the needed information. The day after the request date is the first day of the 10-day period. When the due date falls on a weekend or holiday, the due date is the next working day. If the verification is received within the required time period, the case manager has 10 calendar days to update the case in the computer system. If the required verification is not provided, terminate benefits allowing for 10 calendar days advance notice. If the verifications are provided during the 10-day adverse period and the household is eligible, the case may be reinstated. If the verifications are received after the 10-day adverse period, the customer must provide good-cause prior to reinstatement of the case, or they must reapply. Refer to MS 115 for additional information on reinstatement. Exception: If the reported change results in an increase of benefits and the household failed to provide verification, do not terminate or update the case until the change is verified. The day verification is provided becomes the effective date of the change. Example: Household reports on 7/5 that her employment hours decreased from 40 hours per week to 32 hours per week on 7/1. An RFI is mailed to the customer with a due date of 7/15. The customer fails to provide the verification of reduced hours and does not request an extension. The case remains open budgeting 40 hours per week. On 8/1, verification of reduced hours is received by the case manager and income is adjusted effective 8/1. When a change is reported that is questionable or conflicts with information already in the file or information from another source contradicts statements made by the household, the case manager must attempt to resolve the issue prior to approving eligibility. The household must be provided with an opportunity to resolve any discrepancy by providing proof of or designating a suitable collateral source. The case manager must include case notes in the computer system regarding the clarification received. 500-Ongoing Case Management [6] MTL 01/24 July 1, 2024