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522 DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual Exceptions: o If the two members that left the household apply for benefits on their own, remove the household members from the original case and override eligibility to keep the original subsidy percentage the same. The case for the two members that left the household will be processed as a new application. o Foster and CPS children must be removed from the foster/CPS group set when they are no longer in the home or are adopted by the foster family (see MS 525 for more information). o Household reports that employment hours have decreased from 40 hours per week to 30 hours per week. The household’s income will be adjusted, once verification has been received, but the authorized schedule must not be reduced. o Household reports a change in purpose of care (i.e. job search to employment). Purpose of care category must be changed to the appropriate category. Once a change has been made to a case to increase the initial subsidy percentage or schedule, a subsequent reported change must not negatively impact the case unless that change causes ineligibility (over 85% of SMI). Changes to funding/eligibility categories, providers, schedule, subsidy percentage, etc., may require a new Certificate to be issued for Certificate cases; however, the original end date of the certification period must not change unless the new purpose of care requires it, or it is determined the case was approved in error and benefits must be terminated. The case manager must update the case or request required verification within 10 calendar days from the date the change is reported/discovered. Multiple changes reported at the same time must be verified and updated at the same time. Actions on Changes Case managers are responsible for taking timely action on all changes reported by the customer, as well as changes that were discovered another way. The household has 10 calendar days to report the change; the agency has 10 calendar days to act on the change; and notification must be sent to the household of any changes to their benefits. If advance notice of an adverse action is required (refer to MS 532), 10 calendar days is allowed. Case managers must review the change to determine how and when it will affect the household’s benefits. If the case can be updated without obtaining additional verification, update the case within 10 calendar days from receipt of change. If the change results in a subsidy decrease as the result of an IPV or ineligibility, refer to MS 532 for adverse action rules. If verification is required to update the case, request the information via a Request for Information (RFI), form 2156-WC allowing the customer 10 calendar days to provide the verification. When the due date falls on a weekend or holiday, the due date is the next working day. Exception: Victims of Domestic Violence approved for a fictitious address through the Secretary of State's CAP program must be allowed 20 calendar days to provide verifications due to mail forwarding. Note: If a change reported by email or fax is received on a weekend or holiday, the 10-calendar day period to update the case starts on the business day following the weekend or holiday. Notify 500-Ongoing Case Management [3] MTL 01/24 July 1, 2024