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______________________________________________________________________________ DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual • Benefits restored due to a decision by the DWSS Hearing Officer; refer to MS 700 for additional information. • Benefits continued from a request for a hearing; refer to MS 700 for additional information. Reinstatement of a denied application or terminated case will be evaluated on a case-by-case basis. Staff has the flexibility to reinstate an application in lieu of having the client reapply if there are extenuating circumstances or good cause for reinstatement. Case managers should determine if reinstatement is appropriate and provide all applicable verification to supervisory staff for review and decision. The supervisor’s decision as well as any information/verification used to make the decision will be documented and maintained in the case file as well as a case note in the computer system. 116 Referrals Subsidy benefits may be requested based on a written referral from another agency; however, a completed Application for Child Care Assistance is required prior to the issuance of benefits. The referral must be kept in the eligibility case file and documented in the computer system. Possible agencies that may refer clients are (not all inclusive): • Division of Welfare and Supportive Services (DWSS) • Washoe County Social Services (WCSS) • Clark County Social Services (CCSS) • Department of Employment, Training and Rehabilitation (DETR) • Division of Child and Family Services (DCFS) • Child Protective Services (CPS) • Tribal Social Services (e.g. court or victim services) • Non-profit social service agencies (e.g. homeless shelters) 116.1 DWSS NEON Referrals NEON Child Care referrals from DWSS staff must be submitted on NEON Child Care Referral, Form 2728­ WA. Within one business day of receiving a complete NEON Child Care Referral, the case manager must initiate contact with the client to issue a Certificate. The referral is considered complete when it includes the following: • The date of issuance; • Clients name, Unique Person Identifier (UPI), and/or DWSS case number; • The reason child care services are being requested (NEON pre-eligibility work activities, NEON work activities or Temporary Program activities); • Household details (one or two parent household); • The start and end dates when services are needed; • The schedule for the assigned NEON activity; • If applicable, the type of income DWSS has on file for the client and/or other household members; and • The signature of the DWSS NEON Case Manager and contact information including the Case Manager’s phone number and email address. 100-Program Overview [7] MTL 01/24 July 1, 2024