16 Performance Goals and Measures, 2605(b)
16.1 Describe your progress toward meeting the data collection and reporting requirements of the four required LIHEAP (Benefit Targeting Index, Burden Reduction Targeting Index, Restoration of Home Energy Service, and Prevention of Loss of Home Energy Service). Include timeframes and plans for meeting these requirements and what you believe will be accomplished in the coming federal fiscal year. Required program data are collected through the customer eligibility system. When applicants apply for LIHEAP benefits, the information they provide—whether submitted online, in person, or through field staff—is entered into the system and utilized for official data collection and reporting purposes. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.