15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: Training is conducted by the ISD Training Unit and is available year-round for both LIHEAP staff and new employees. Internet-based training, offered through Blackboard, is required once per state fiscal year and is also accessible as needed throughout the year. All staff are trained in New Mexico’s Automated System Program and Eligibility Network (ASPEN) and receive comprehensive policy and procedure manuals to guide them through the system and ensure consistent application of program requirements. b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: On-site training How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: Vendors receive both written and verbal training on the Secured Transport System, an automated platform that allows them to review and approve payments, verify that the eligible client is an active customer, and view payment files that specify the amount and type of payment. Training is provided on an as-needed basis, and each vendor is supplied with a training manual for reference. While the State of New Mexico does not host formal vendor training conferences, vendor responsibilities—including applicable policies and procedures—are detailed in the Memorandum of Understanding (MOU). 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.