10:87-9.9 Credit adjustments to NJ SNAP benefit accounts

(a) NJ SNAP benefits shall be returned to a participant in the form of a credit to the household's Families First account if a retailer overcharges the payee. The payee should report such an instance immediately to the EBT Customer Service Hotline which is available 24 hours a day, seven days a week. 1. A credit adjustment transaction shall be provided only if a household timely reports such an overcharge to the EBT Customer Service Hotline within 90 days of the transaction date and research documents that an overcharge occurred. 2. If it has been determined that the household was overcharged by a food retailer, then the refunded benefit will appear as a credit in the amount that was overcharged. 3. If it has been determined that the household was not overcharged by the retailer, the participant shall be informed in writing and supporting documentation shall be provided as applicable. (b) Additional information concerning adjustments to a household's NJ SNAP account can be found at N.J.A.C. 10:88-3.8. History HISTORY: New Rule, R.2004 d.181, effective May 17, 2004. See: 36 N.J.R. 28(a), 36 N.J.R. 2425(a). Former N.J.A.C. 10:87-9.9, Case records, recodified to N.J.A.C. 10:87-9.12. Administrative correction. See: 40 N.J.R. 1663(a). Administrative change. See: 44 N.J.R. 1529(a).