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Page 9 of 12 § 10:71-2.3 Policy and procedure on prompt disposition applicant to elicit four- and five-year old records from large financial institutions within a 30-day window was wholly understandable, and N.J.A.C. 10:71-2.3(c) makes allowance for such a situation. The agency denial was reversed and the case remanded for further analysis. Div. of Medical Assistance and Health Serv. and Cape May County Bd. of Social Serv., OAL DKT. NO. HMA 11078-14, 2014 N.J. AGEN LEXIS 758, Initial Decision (November 21, 2014). When an applicant failed to provide timely and sufficient verification to be considered for Medicaid eligibility as required by N.J.A.C. 10:71-2.2(e)2, the county welfare office properly denied the application. Although the applicant argued that his estranged spouse was uncooperative and hindered his ability to provide the requested documents and spend down verification, he did not request any additional extensions or do anything about the uncooperative spouse until several months after the application was filed. There was no evidence that the applicant advised the board of these exceptional circumstances or that he requested additional extensions as a result of the uncooperative spouse pursuant to N.J.A.C. 10:71-2.3(c). Camden County Bd. of Social Serv., OAL DKT. NO. HMA 6383-14, 2014 N.J. AGEN LEXIS 759, Initial Decision (November 20, 2014). Medicaid applicant met the exceptional circumstances set forth in N.J.A.C. 10:71-2.3(c) concerning timeliness. The applicant was physically and mentally disabled with no family support. Considering his disabilities related to his stroke, the doctrine of subjective impossibility or impossibility of performance were analogous and applied. The applicant could not complete the Medicaid application due to his Medical inability. Therefore, the Medicaid application could not be denied as it would be punitive to a severely disabled individual and financially prejudicial to the nursing facility (NF). Rather the NF as the applicant's agent and the Cumberland County Medicaid Unit would work together to obtain answers to the remaining questions. Cumberland County Bd. of Social Serv. and Div. of Medical Assistance and Health Serv., OAL DKT. NO. HMA 5565-1, 2014 N.J. AGEN LEXIS 740, Initial Decision (November 18, 2014). Where the representatives of a Medicaid applicant failed to request additional time to obtain and provide additional materials requested by a board of social services, the agency cannot be said to have erred in not allowing additional time because it was not requested. Nor was there any showing of "exceptional circumstances" that would justify a grant of additional time. J.B. v. DMAHS and Cape May Cnty. Bd. of Social Servs., OAL DKT. NO. HMA 9983-14, 2014 N.J. AGEN LEXIS 1311, Final Administrative Determination (November 14, 2014). Denial of application for Medicaid benefits under N.J.A.C. 10:71-2.3(a) was reversed and the matter remanded for further consideration. The applicant's daughter acted diligently in her efforts to obtain the required records. The desultory conduct of two financial institutions was in no way her fault, and certainly no fault of the applicant, who was helpless in her bed. Therefore, an extension of time to provide documents was warranted. D.C. v. Div. of Medical Assistance and Health Serv. and Cumberland County Bd. of Social Serv., OAL DKT. NO. HMA10898-14, 2014 N.J. AGEN LEXIS 535, Initial Decision (October 29, 2014). Determination of the Gloucester County Medicaid Long-Term Care Unit (CWA) denying an application for Medicaid eligibility was reversed because the applicant met the exceptional circumstances set forth in N.J.A.C. 10:71-2.3(c). The applicant was physically and mentally disabled with no family support. The initial Medicaid application was completed by the CWA staff, and the applicant was thereafter left to her own devices. Considering her disabilities including dementia, broken ribs, a concussion, COPD, colon cancer, and a pulmonary embolism the doctrine of subjective impossibility or impossibility of performance were analogous and applied. The applicant could not complete the Medicaid application due to her Medical inability. I.M. v. Gloucester County Bd. of Social Serv. and Div. of Medical Assistance and Health Serv., OAL DKT. NO. HMA 9838-14, 2014 N.J. AGEN LEXIS 706, Initial Decision (October 16, 2014). Administrative law judge reversed the denial of an application for Medicaid benefits on the grounds that the applicant's income allegedly exceeded the maximum allowable amount and remanded the matter to the Division of Medical Assistance and Health Services (agency). The agency was well aware of the desultory manner in which the Veteran's Administration responded to requests for information and should have delayed action on the application pursuant to N.J.A.C. 10:71-2.3(c) until the requested Award Letter was received. S.F. v. Div. of Medical Assistance