16 Performance Goals and Measures, 2605(b)

16.1 Describe your progress toward meeting the data collection and reporting requirements of the four required LIHEAP (Benefit Targeting Index, Burden Reduction Targeting Index, Restoration of Home Energy Service, and Prevention of Loss of Home Energy Service). Include timeframes and plans for meeting these requirements and what you believe will be accomplished in the coming federal fiscal year. NH has implemented the required LIHEAP Performance Measures data collection into our application and intake process and all required data elements will be reported by the annual deadline. Energy Burden Reduction and Benefit Targeting The following information is collected for each application, entered into the software, and available for reporting purposes: Household Income • Main fuel type and vendor account number • Electric utility and electric account number • The applications release and conditions and vendor agreements include the ability for the Department of Energy to collect required energy usage data to calculate the energy burdens to determine, utilizing the benefit and income data stored in the software, the performance of benefit targeting and energy burden reduction for highest burden and lowest income households. Restoration of Home Energy and Prevention of Loss of Home Energy Through information shared on the application as well as direct applicant contact via phone, email or in person visits, the CAA subgrantees are able to track reported instances where households have a “no heat” or “low heat” crisis situation as described in Section Four. The state software tracks when this is reported (with one exception – see * below) and when the household is enrolled in the program and has a benefit awarded to resolve the crisis. This data can then be utilized to document both an unduplicated count and a number of instances where home energy was restored or loss was prevented due to LIHEAP. *If the home energy loss (or imminent risk of loss) is due to heating equipment failure, this is tracked manually by our CAAs utilizing spreadsheets that are compiled and shared monthly. It is tracked against LIHEAP bill pay/crisis payments to provide unduplicated information when needed. We are in the process of onboarding new software that will include this tracking in the future, but in the meantime this manual workaround has been effective. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.