15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: The NH LIHEAP Administrator works closely with relevant Department of Energy staff, including fiscal, grants compliance, legal, and program and policy staff. Fiscal and compliance staff participate in federal trainings with LIHEAP program staff and meet together formally at least monthly. b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: On-site training How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: Training is offered through monthly meetings with NH DOE and local CAAs. More specific trainings and training materials are offered as requested, including virtual or on site trainings. NH DOE is available for training and technical assistance. NH utilizes emails and Information Memoranda for any training/information between meetings. c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: There is an annual vendor training as well as an FAQ sheet re: program changes each year. Formal communications are sent from NH DOE to vendors at least twice a year (opening and closing). Meetings are held at the vendor request for training or discussion. 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.