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2026 - 2027 I PY27 NH Fuel Assistance Program (FAP) Procedures Manual 48 4. The CAA FAP Director will telephone the client’s vendor stating that fuel assistance benefits for the client have been suspended until further notification. The CAA is responsible for confirming that information in writing to the vendor. The client will receive a copy of that letter. Unless the vendor has information pertinent to the review, the reason(s) why the client’s benefit is suspended is not to be disclosed.

5. Sufficient funds will be held in reserve by the CAA pending the outcome.

6. The CAA FAP Director will review all information with respect to eligibility and/or possible fraud or willful misrepresentation. The review process may include further clarification from the client.

The client may be subject to denial, disqualification, or termination of FAP benefits when:

1. The client fails to respond or cooperate in the reassessment of the application in question.

2. Evidence resulting from the review process confirms either that the client is ineligible, or the existence of fraud or willful misrepresentation. The NH DOE’s FAP Administrator must be involved in the decision-making process prior to the final determination.

Written Notification must be sent with the denial, disqualification, or termination:

1. The client shall be provided with a written notification of the denial of the application, disqualification, rescission of approval, or termination of assistance.

2. CAA FAP Director/Manager will notify the vendor that benefits have been terminated.

3. The written notification will include notice of the Fair Administrative Hearing process.

Restitution

1. The CAA shall make every effort to affect a voluntary restitution of those funds (payments) expended on behalf of an ineligible client.

2. The CAA may choose to initiate court action should an applicant refuse or fail to comply with a request for voluntary restitution.