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2026 - 2027 I PY27 NH Fuel Assistance Program (FAP) Procedures Manual 47 During the application process, the CAA shall:
1. Contact the applicant, either in writing or over the telephone, requesting the applicant’s assistance and cooperation in providing supplementary support or clarification of information contained in the application.
2. Request any additional documentation from the applicant. The CAA will notify the applicant if NH DOE is informed of the situation in question.
3. Place the approval process in a pending status while further review takes place. The CAA review process will not exceed 30 days.
4. Obtain further information and clarification regarding the application.
5. Resume the application approval process if the CAA determines that no further review is necessary or that the information received has been clarified to its satisfaction.
6. Deny the applicant as set forth in Section C below if, based upon the information received and further review, the CAA determines that the application cannot be approved.
If a FAP client has already been enrolled in the program and received benefits and the CAA receives additional information that could alter the client’s eligibility for the program or the benefit amount, the CAA shall:
1. Contact the applicant, either in writing or over the telephone, requesting the applicant’s assistance and cooperation in providing supplementary support or clarification of information contained in the application.
2. Notify the NH DOE Fuel Assistance Program Administrator prior to any determination. The NH DOE Fuel Assistance Program Administrator may participate in the review process.
3. Send a letter to the client informing them that their eligibility is in question and that fuel assistance benefits may be suspended pending a review if the client does not respond to the request for information or if the response is not satisfactory. The letter must clearly identify the reason(s) for a suspension of benefits. A copy of the letter will be sent to the NH DOE FAP Administrator.