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window air conditioning unit directly from the Department, must provide the Department with a receipt that documents purchase of the unit or the Department will issue an overpayment notice and seek repayment from the household. 004. INCORRECT PAYMENTS. Incorrect payment information is below. 004.01 UNDERPAYMENTS. The Department must correct any underpayment upon discovery. 004.02 OVERPAYMENTS. Overpayment information is below. 004.02(A) AGENCY CAUSED OVERPAYMENTS. The Department will not recoup agency caused overpayments. 004.02(B) CLIENT CAUSED OVERPAYMENTS. Overpayments inadvertently caused by a household or caused by an intentional program violation are treated as follows: (i) The Department will take no action to recoup an overpayment of less than $100. (ii) The Department will place a household that has received an overpayment of $100 or more into overpayment status until the overpayment has been fully recouped. The Department will recoup an overpayment by reducing the Low Income Home Energy Assistance Program benefits of a household in overpayment status.