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003.01 HEATING AND COOLING PAYMENTS. The Department makes heating and cooling payments according to the tables published at 476-000-200 and 476-000-201 which are based upon the federal poverty level and the following factors: (1) Fuel type; (2) Household income; (3) Household size; and (4) Whether the household resides in a single-family arrangement or a multi-family arrangement. 003.01(A) REDETERMINATION. The Department can redetermine a household’s payment level only if the household experiences a change in composition or a significant change in income, and only if such change causes the payment level to increase. 003.01(B) PAYMENT TO HOUSEHOLD FOR PROPANE, FUEL OIL, OR KEROSENE. When the Department makes payment directly to a household for propane, fuel oil, or kerosene, it will make a payment for $500 or less in one lump sum and more than $500 in two equal installments over a two-month period. 003.01(C) PAYMENT TO HOUSEHOLD FOR ELECTRICITY OR NATURAL GAS. When the Department makes payment directly to a household for electricity or natural gas, it will make a payment of $150 or less in one lump sum and more than $150 in two equal installments over a two- month period. 003.02 CRISIS ASSISTANCE PAYMENTS. The Department makes crisis assistance payments for no more than the amount necessary to alleviate a crisis situation, up to $500 per program year. If extenuating circumstances exist, the Department may authorize a crisis assistance payment for more than $500. To remain eligible for future crisis assistance, a household that receives a crisis assistance payment, including a deposit or reconnect fee payment, directly from the Department must provide the Department with verification that the household has paid the provider. 003.03 FURNACE OR CENTRAL AIR CONDITIONER REPAIR OR REPLACEMENT ASSISTANCE PAYMENTS. The Department may pay up to $750 to repair or replace a furnace or central air conditioning unit. Before the Department can authorize payment, the household must pay, or arrange to pay, the repair or replacement cost that exceeds the Department’s portion and must provide the Department with receipts or payment agreement. If extenuating circumstances exist, the Department may authorize repair or replacement assistance for more than $750. 003.04 WINDOW AIR CONDITIONER PAYMENTS. The Department may pay for a window air conditioner unit. A household that receives payment for a