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JUNE 17, 2002

NEBRASKA HEALTH AND CCS PROGRAM MANUAL LETTER # 37-2002 HUMAN SERVICES MANUAL 392 NAC 4-001.02A1

4-001.02A1 Disclosure of Information: If the Department disapproves a provider, the worker may inform the client of the reason for disapproval. If the provider cannot be approved because s/he is under investigation for abuse, the worker must contact the Protective Service worker who is responsible for the investigation. The Protective Service worker will consult with his/her supervisor to determine if the client may be informed without jeopardizing the investigation. If the supervisor approves, the worker must send Form Letter HHS-112 to the client and inform the provider via Form Letter HHS-113.

If the provider is not approved because his/her name is on the Protective Service registry, the worker must send Form Letter HHS-114 to the client and HHS-115 to the provider.

In all cases the worker must not identify the reporting party or information from other confidential investigative sources, e.g., the State Patrol. 4-001.03 Authorization Termination: When a service authorization must be terminated before the end of the authorization period, the worker must notify the affected provider in a timely manner. 4-002 Client Contact and Notice

4-002.01 Client Responsibility to Contact: The client or representative must contact the worker within ten days when: 1. The client's situation has changed (e.g., address, income, family composition, need for child care, child care schedule); 2. The client is dissatisfied or experiencing problems with the service delivery plan; or 3. Instructed to do so by the worker. 4-002.02 Worker Responsibility to Contact: The worker must contact the client when: 1. There is reason to suspect that the client's eligibility has changed; 2. It is necessary to discuss the process or problems of service delivery; 3. Follow up is necessary; or 4. The service or delivery plan must be changed or terminated. 4-002.03 Notice of Agency Action: The worker must send a Notice of Action to provide written notification of agency action to an applicant or recipient (or his/her representative) when: 1. An applicant is determined ineligible for Child Care Subsidy or a client is found ineligible at the time of verification or redetermination; or 2. A requested service is denied or provided services are to be reduced or terminated.