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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

b. Arranging for transportation or assistance from another staff person, friend, or relative; c. Providing application forms, assistance, advice, information and services at alternate sites, especially in outlying communities, senior citizen centers, etc.; d. Mailing of applications and instructions when appropriate and providing follow-up to assure applicant receives and understands needed services; e. Providing advice and other information through personal and telephone contact; f. Scheduling appointments for the convenience of the applicants; g. Providing extended office hours when necessary; h. Arranging for communication assistance, if necessary, for applicants who are non-English speaking or who have a communication disability; and i. Providing procedures for after hour emergencies to provide at least minimal assistance. 2. Referrals to Weatherization Services . . . and providing or securing home energy conservation advice or information for individual households or groups of households. 3. Enable Communications Between Suppliers and Eligible Households. . . and act as a facilitator to develop realistic payment agreements when necessary. 4. Assistance with Improved Economic and Energy Self-Sufficiency by: a. Provision of or referral to credit, financial, or other appropriate counseling; b. Provision of Case Management Services and advocacy; and c. Assisting applicants to develop self-sufficiency action plans and services.