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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

Rejection Messages, Probable Problems, Resolution 415- 45-10-05 (Revised 10/00 ML #2629) View Archives

1. 'Case Not Open': This message will be generated whenever the status in the computer, is denied or withdrawn; If the status of the case should be one of these codes, the bill should NOT be resubmitted, because it has been correctly refused. If the status is incorrect, it should be changed and the vendor instructed to resubmit the bill. 2. 'Case Not Open as of (Mo/Da/Yr)': This message will be generated whenever the status in the computer, is one of the closed codes (Status Codes 04-07). The date given is the same as the "Closing Date" on the computer household data file. This tells the vendor that only fuel delivered on or before this date can be paid. Any bills for fuel delivered after this date should not be resubmitted, unless the computer's information is incorrect and will be changed. 3. 'Delivery Date Not Within Authorization Period': If the delivery date of the bill submitted by the vendor does not fall within the authorization dates on the computer file, the bill will reject and should NOT be resubmitted. If the county social service board has recently revised the authorization period, it may be that a month was inadvertently omitted which should be included. If so, the county must correct the authorization period, and the vendor may either resubmit the bill or the county may need to pay the bill as a "Miscellaneous Payment." (See 415-35-20-15-05 #1) 4. 'Payment Made Previously for This Delivery Date': The computer will reject any bills which have the same billing dates and information as a bill which has already been paid, whether the bill was submitted by the vendor or by the county as a "Miscellaneous, Emergency, or Premium Payment."