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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

assure all households are aware of the program and the application process.

Prudent Person Judgment Reasonable judgment made by a worker based on experience and knowledge of the program and surrounding community. Documentation must support that judgment.

Services This term means all non-administrative activities designed to benefit the applicant, including, but not limited to: a. Negotiating, facilitating, or otherwise assisting the household and the supplier to develop and follow reasonable payment plans. b. Providing energy conservation referrals, education, and information. c. Emergency Assistance crisis evaluation and planning, preventive services and follow-up. d. Referrals and/or advocacy. e. Social and economic counseling such as credit or budget counseling, self-reliant/self sufficiency counseling, case management services, etc.

Statewide Estimated Cost of Heating (ECH) Table Cost/Consumption reference table in the eligibility system that lists estimated costs of heating various types of housing/living units based on their size (number of bedrooms) and primary heat source.

The reference table is used by the eligibility system to determine benefits for eligible households by automatically applying an annual "estimate" of heating costs based on the household's primary heat source and the housing/living unit type and size.

Cost/consumption tables are based on actual cost and consumption data reported for LIHEAP recipients in the LIHEAP data system. Billing data