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FOOD AND NUTRITION SERVICES CERTIFICATION CLAIMS Agency Error (AE) Claims
10 Section 810 Change #3 2017 September 20, 2017 c. The date of the DSS-8658 must be posted in EPICS on the debtor detail screen.
d. Document in EPICS.
Note: A debtor may not appeal the DSS-8658 after a claim has been remanded back to the local agency.
3. Mail a written notice to a debtor who returns the repayment agreement portion of a DSS-8554 and it is not accepted by the local agency. Include in the notice why the repayment agreement is not accepted and what would make it acceptable.
4. EPICS automatically begins recoupment when a debtor that was not participating becomes active again. EPICS notifies TOP and DOR when a debtor becomes active in FNS or a Voluntary Repayment Agreement (VRA) is signed. No manual blocks should be applied for becoming active in FNS or having a VRA.
D. Methods of Payment
1. Lump Sum – If financially able, a household may pay in one lump sum. Do not require the household to use all its resources to make a lump-sum payment.
2. Cash Payments – If a debtor is unable to pay the claim in one lump sum, negotiate a Voluntary Repayment Agreement (VRA). Use DSS-8604 to document the repayment agreement. Enter the repayment agreement in the repayment approach field in EPICS. Once a DSS-8604 is signed by the debtor and local agency representative, it is considered binding unless the debtor defaults. Give a copy of the signed and accepted DSS-8604 to the debtor and authorized representative. Any VRA activity must be documented in EPICS.
3. Allotment Reduction – The allotment is reduced by 10% or $10, whichever is greater. NC FAST recoups the entire allotment if the allotment is $10 or less.
NOTE: Do not initiate allotment reduction on initial allotments. This applies to retroactive allotments and months where allotments are prorated. If multiple claims are outstanding, the recoupment will be posted to the oldest claim first.
4. Voluntary debit to active or reactivated EBT accounts.
a. A FNS unit can choose to make a voluntary payment from its EBT account toward an outstanding FNS claim, in addition to allotment reduction. For a one-time reduction, the FNS unit may give oral
b. permission either in person or via telephone. For verbal one-time reductions, document the reduction on the DSS-8217, Account Debit Request. For recurring reductions, the FNS unit must provide written authorization to have the benefits deducted from the EBT account. The DSS-8217, Account Debit Request, must be completed, signed by the head of household and by the caseworker. In addition to the head of