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FOOD AND NUTRITION SERVICES CERTIFICATION APPLICATIONS FNS 415 INTERVIEWING

3 Section 415 Change #21-2021 November 15, 2021 2. If the application is submitted by mail or fax attempt to contact the applicant if a phone number is available to complete a telephone interview. a. If unable to contact the client by telephone the DSS-8650 Notice of Information Needed for your Food and Nutrition Services must be sent out no later than the day after the application is received scheduling the interview within 3 calendar days. b. Schedule the interview using the instructions found in FNS 415.03 Procedures for Scheduling an Interview. c. If a household fails to complete the interview process within the seven-day processing period, the household loses its entitlement to expedited service. Refer to FNS 415.04 Procedures When Applicant Fails to Attend First Scheduled Interview for procedures to follow if the applicant fails to attend the scheduled interview. D. Prescreening indicates the household is potentially eligible for expedited service: 1. If the applicant or authorized representative that submits an application in person states, they do not want to stay for the interview and prescreening indicates the household is potentially eligible for expedited service: a. Inform the applicant he may be eligible to receive emergency FNS benefits. b. Encourage the applicant to stay for the interview. c. If the applicant is unable to stay for the interview, schedule an interview for the next workday following the date the application is filed. E. Prescreening indicates the household is ineligible for expedited service: 1. Inform the applicant that the household is ineligible for expedited service and explain the appeal rights. 2. Schedule an interview no later than ten days from the date of application per instructions in 415.03 Procedures for Scheduling an Interview. 3. If the household disagrees with the decision that it is ineligible for expedited service, hold a local conference within two workdays unless the household requests a later date. If the local conference is requested, a fair hearing request must still be submitted unless the household withdraws the request in writing. Refer to Section 705, Fair Hearings.