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FOOD AND NUTRITION SERVICES MANUAL

GENERAL PROCEDURES & REQUIREMENTS FNS 160 AUTOMATED INQUIRY AND MATCH PROCEDURES

3 Section 160 Change 03-2021 June 1, 2021 obtained through the NC FAST on-line data matches are used to verify and explore possible payments available to the FNS unit. 2. If a match is found, take the following actions, and document the verification in the appropriate evidences and comments sections of NC FAST. a. Verify the entitlement amount. Document verification in the appropriate evidence. b. Complete the NC FAST on-line data matches (SOLQ) or the Third Party Query (TPQY) request to resolve a discrepancy between the FNS unit’s statement and the information shown in the BENDEX System. NOTE: It is recommended that the Third Party Query be used to verify alien quarters only. c. If the information was not reported or is incorrect, contact the FNS unit to determine continuing eligibility. d. If appropriate, follow procedures in Section 800, Claims, for over-issuance and in Section 825, IPV Disqualifications, for suspected fraud. 3. If the information is incorrect, document the case file and wait until the next BENDEX is received. 4. Check the BENDEX record for other information that may affect eligibility. If information is found that differs from that reported by the FNS unit, give the FNS unit an opportunity to verify the information from another source. B. BENDEX Information Sheets BENDEX information sheets are mailed to the county in any of the following situations. 1. First receipt of social security benefits; 2. Increase or decrease in benefits; 3. Hospital benefits change; 4. A recipient becomes entitled to Supplemental Medicare B insurance; or 5. There is any other change in the Social Security Administration’s Master Beneficiary Requirements. C. County DSS Action Requirements Take the appropriate timely action as specified in 160.01 C. on BENDEX information sheets. 1. Pull the case file. Compare the information on the BENDEX information sheet with the information in the case file. 2. If the case file indicates the information on the BENDEX information sheet was previously verified and the verification is consistent with the BENDEX information