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78 | P a g e October 25 which individuals must meet to be provided any service, financial aid, or other benefit provided under this program. 6. Deny an individual an opportunity to participate in this program through the provision of services or otherwise afford him an opportunity to do so which is different from that afforded others under this program. 5.3 Right to File a Complaint GENERAL RULE: Any individual who believes that he or she has been subject to discrimination as described in 6.2 Civil Rights in DPHHS Administered Programs may file a written complaint with either or both: Department of Public Health and Human Services P.O. Box 4210 Helena, Montana 59604; or Secretary of Health and Human Services Washington, D.C. 20201. The sub-grantee employee will explain both the state complaint system and the Department of Health and Human Services (HHS) complaint system (whichever is applicable) to everyone who expresses an interest in filing a discrimination complaint and will advise the individual of his/her right to file a complaint in either or both systems. TIME LIMITATION: The complaints must be filed no later than one hundred eighty (180) days from the date of the alleged discrimination unless the time of filing is extended by the responsible Department official or designee. The responsible Department official is the Director of the Department of Public Health and Human Services (DPHHS) or the Secretary of Health and Human Services (HHS). FORM OF COMPLAINT: The complaint must be in writing. INVESTIGATION: A prompt investigation will be made whenever a complaint is filed. The investigation should include, where appropriate, a review of the pertinent practices and policies of the Department of Public Health and Human Services (DPHHS), the circumstances under which possible discriminatory action occurred, and other factors relevant to a determination as to whether the Department has failed to afford an individual his/her civil rights. COMPLAINTS FILED WITH STATE: All complaints filed with the Department of Public Health and Human Services (DPHHS) will be investigated by the Field Monitors of the Human and Community Services Division (HCSD). Any complaint received for the state by the sub-