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4 | P a g e October 25 5.10 Hearing Officer........................................................................................................... 88 5.11 Decision ..................................................................................................................... 89 5.12 Judicial Review .......................................................................................................... 90 5.13 Denial or Dismissal ................................................................................................... 90 5.14 Group Hearings ......................................................................................................... 91 5.15 Safeguarding Information......................................................................................... 91 5.16 Misuse of Low-Income Home Energy Assistance Program Information ............. 96 6. PROGRAM INTEGRITY ................................................................................................... 98 6.1Requirements for Recipients’ Records ....................................................................... 98 6.2 Organization of Recipient Records ............................................................................ 98 6.3 Monitoring, Evaluation, and Training .......................................................................... 99 6.4 Quality Improvement Sequence ............................................................................... 101 6.5 Fraudulent Acts/Sanctions ....................................................................................... 102 6.6 Fraud Referrals .......................................................................................................... 103 6.7 Fraud Investigation .................................................................................................... 104 6.8 Incorrect Payments ................................................................................................... 105 6.9 Client Request for Copy of File ................................................................................. 106 7. SUB-GRANTEE ORGANIZATION AND GENERAL INFORMATION ............................. 107 7.1 State Sub-grantee Responsible for LIHEAP ............................................................ 107 7.2 Administrative Rules of Montana (ARM) ................................................................. 107 8. GLOSSARY OF TERMS ................................................................................................. 109 8.1 Definitions .................................................................................................................. 109 8.2 Common Acronyms in LIHEAP ................................................................................ 120 9.1 Maximum Benefit Award Matrix ............................................................................... 122 9.2 Income/Heating Degree Day Multipliers ................................................................. 123 9.3 Income Guidelines ..................................................................................................... 123 9.4 Resources Guidelines ............................................................................................... 124 9.5 Categorically Eligible Standard SSI Amounts (2025) ............................................. 125 9.6 Categorically Eligible Standard TANF Amounts (2025) ......................................... 125 APPENDIX B LIHEAP Investigative Referral Form ........................................................ 126