Page 3

3 | P a g e October 25 3.19 Notification Letters ................................................................................................... 55 3.20 LIHEAP Benefit Calculation ...................................................................................... 57 3.21 Bedrooms Limited to Household ............................................................................. 58 3.22 Households Consisting of Eligible and Ineligible Household Members ............... 58 3.23 Calculating LIHEAP Benefits with Ineligible Household Member(s) .................... 58 3.24 Custody Arrangements ............................................................................................. 59 3.25 Conversion of Benefits or Fuel Switch..................................................................... 59 3.26 Emergency Assistance ............................................................................................. 60 3.27 LIHEAP Guidance RE: Rentals and Landlords ......................................................... 64 3.28 Reimbursement for After-Hour Emergencies: ........................................................ 66 3.29 Contingency Revolving Fund (CRF) ......................................................................... 66 3.30 Heat Included in Rent ................................................................................................ 68 3.31 Account Not in Household Members Name (ANIHN)............................................ 68 3.32 Reimbursement for Wood ........................................................................................ 70 3.33 Reimbursement for Coal ........................................................................................... 70 3.34 Subsidized Rent Households ................................................................................... 71 3.35 Changes in Residence and/or Fuel Type ................................................................. 72 3.36 LIHEAP Eligibility of Non-traditional Dwellings ....................................................... 73 4. MATRIX TABLES ............................................................................................................ 76 4.1Benefit Matrix ............................................................................................................... 76 5. CLIENT PROTECTIONS .................................................................................................. 77 5.1 Energy Assistance Mailings ....................................................................................... 77 5.2 Civil Rights in DPHHS Administered Programs ........................................................ 77 5.3 Right to File a Complaint ............................................................................................. 78 5.4 Dissemination of Information .................................................................................... 79 5.5 Notice of Adverse Action ............................................................................................ 80 5.6 Notification Letter........................................................................................................ 82 5.7 Right to Fair Hearings ................................................................................................. 82 5.8 Request for Fair Hearing ............................................................................................. 84 5.9 Administrative Review ................................................................................................. 85