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18 | P a g e October 25 CHIMES Case Notes section. The Sub-grantee must deny the application or send a new AYC to restart the forty-five days. • Notify eligible applicants that benefits are available for heating costs only for the period October 1 through April 30, unless the Heating Season is extended. • Notify eligible applicants that Emergency Assistance is available from October 1 through September 30 of the LIHEAP program year. 2.4 Applicant and Recipient Rights and Responsibilities GENERAL RULE – The sub-grantee Eligibility Worker shall inform all individuals applying for, and receiving, assistance of their rights and responsibilities. Under this requirement, information is conveyed in oral or written form, at the time of application and redetermination. RIGHTS – The rights of an applicant and recipient are: • To tell their story in their own way. • To continue to be responsible for themselves. • To receive individual assistance in completion of the application. • To inquire and be informed in writing or verbally about coverage, conditions of eligibility, scope of the program and related services available, including systems conversions, regular benefits, and emergency benefits. • To be determined eligible or ineligible, based upon the information and corresponding documentation provided for the completed application, within forty-five (45) days of receipt of the completed application. • To receive timely written notice of denial, reduction, or termination of assistance. • To be informed of the right to a Fair Hearing. • To have a confidential relationship with the sub-grantee and the Department. • To be informed of other services of the Department of Public Health and Human Services (DPHHS). • To not be discriminated against on the grounds of race, color, sex, culture, age, creed, marital status, physical handicap, mental handicap, and national origin. LIHEAP is an equal opportunity program. Discrimination is prohibited. RESPONSIBILITIES – The applicant or recipient is responsible for: • Completely fill out and sign the application form. • Primary Applicant signed the application’s "Release of Confidential Information" • Tell the Eligibility Worker their situation.